Tagging and Cancellation Policy
Our tagging policy is as follows:
- A 30% non-refundable deposit will be required at the time plant material is tagged if; you are a new customer, the size of the order exceeds your credit limit or your credit history indicates you have not paid within your terms. This includes material tagged by someone authorized by your company, or material tagged by our staff for you.
- When plant material is tagged, we will hold the material and maintain the plants for 30 days at no charge. After 30 days if a 25% non-refundable deposit has not been received, then the material will be released and a 15% restocking fee will be charged.
- For each month beyond 30 days, a 5% maintenance fee will automatically be charged.
- If your order is cancelled, if you ask us to 'un-tag' plants, or if we have pulled the your order and it is cancelled, there will be up to a 30% restocking fee if we do not already have a non-refundable deposit.
If you have any questions regarding this policy, please feel free to speak with a member of our sales staff.
Who can tag for your company?
Only someone employed by your company or authorized by your company can tag plants. If you send persons who are going to tag for you, such as a landscape architect from another company, we need to know in advance and we need in our file a signed authorization form from you. Your company will be responsible for any plants tagged by your employee or someone you have authorized to tag.
Under NO circumstances do we allow your clients to come to the nursery without you to choose their plants.